Terms & Conditions

Effective Date: 17-09-2025

Welcome to CrystalSouq.ae, owned and operated by Al Ishq Fashion L.L.C. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from CrystalSouq.ae, you agree to comply with these Terms. Please read them carefully.

1. Company Information

  • Registered Company Name: Al Ishq Fashion L.L.C.

  • Office Address: Office 402, Naif 64 Building, Sabkha Road, Deira, Dubai, U.A.E.

  • Contact Number: +971 56 252 7478

  • Email: info@crystalsouq.ae

2. Eligibility

  • You must be at least 18 years old to use this website and place an order.

  • By using CrystalSouq.ae, you confirm that all information provided is accurate, complete, and up to date.

3. Products & Pricing

  • We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.

  • Prices are displayed in AED (United Arab Emirates Dirham) and may change at any time without notice.

  • Availability of products is subject to stock, and we may cancel or limit orders if stock is unavailable.

4. Orders & Payment

  • By placing an order, you agree to purchase products under these Terms.

  • Payment must be made in full via the available payment methods at checkout.

  • We use secure third-party payment gateways. CrystalSouq.ae does not store your payment card details.

5. Shipping & Delivery

  • Orders will be processed and delivered to the address provided at checkout.

  • Delivery times may vary depending on location and courier service. We are not liable for delays caused by third-party logistics providers.

  • Customers are responsible for providing accurate delivery details.

6. Returns, Refunds & Exchanges

  • We accept returns/exchanges only under our official Return & Refund Policy, available on our website.

  • Products must be unused, in original packaging, and returned within the specified time frame.

  • Certain products (e.g., customized, used, or clearance items) may not be eligible for returns or refunds.

7. Intellectual Property

  • All content on CrystalSouq.ae, including text, images, logos, product descriptions, and graphics, is the intellectual property of Al Ishq Fashion L.L.C.

  • You may not copy, reproduce, or use our content without prior written permission.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Product usage is at your own risk, and we do not guarantee fitness for any specific purpose.

9. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

10. Prohibited Activities

You agree not to:

  • Use the website for fraudulent or unlawful purposes.

  • Interfere with the website’s functionality or security.

  • Attempt to access unauthorized data or systems.

11. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of the United Arab Emirates.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, U.A.E.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with the revised effective date.

13. Contact Us

For any queries regarding these Terms & Conditions, you may contact us:

Al Ishq Fashion L.L.C.
Office 402, Naif 64 Building, Sabkha Road, Deira, Dubai, U.A.E.
📞 +971 56 252 7478
📧 info@crystalsouq.ae