Refund and Returns Policy

You may return the purchased product if it does not meet your expectations.

1. Return Window

• We have a 10-day return policy, subject to the following conditions:

2. Conditions for Returns

• Must be unused, unworn, and in original packaging, with tags, Laboratory Reports (if provided) intact
• The product was not damaged while in your possession.
• The product is not different from what was shipped to you.

3. Initiating a Return

• Contact customer service via email(returns@crystalsouq.ae)/WhatsApp (+971 56 2527478). Expect instructions, maybe a pick-up service
• Provide order number, reason, and possibly photos (if damaged).

4. Shipping Costs

• AED 0 – 10, depending on the case

5. Refund Method & Timing

• Refunds are credited to the original payment method or store wallet/credit. Processing can take 7–14 working days.
• Exchanges are typically only available for defective or mislabelled products.

6. Damaged or Incorrect Items

• If you receive a defective or incorrect item, contact us within 3 days with photos, and we will replace it at no additional cost.

 

Note:

If customers are discovered to be abusing the return policy by:

1. Returning excessively
2. Returning items not in their original condition

Crystalsouq.ae reserves the right to terminate those customer accounts as deemed appropriate.