Effective Date: 17-09-2025

CrystalSouq.ae (“we,” “our,” “us”), owned and operated by Al Ishq Fashion L.L.C., values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Company Information

  • Registered Company Name: Al Ishq Fashion L.L.C.
  • Office Address: Office 402, Naif 64 Building, Sabkha Road, Deira, Dubai, U.A.E.
  • Contact Number: +971 56 252 7478
  • Email: info@crystalsouq.ae

2. Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Credit/debit card details or other payment method details (processed securely via our payment partners).
  • Order Information: Products purchased, order history, and preferences.
  • Technical Information: IP address, browser type, device information, and browsing activity through cookies and analytics tools.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.
  • Communicate with you regarding your purchases, updates, and promotions.
  • Improve website performance, customer service, and user experience.
  • Prevent fraudulent transactions and enhance security.
  • Comply with legal obligations under UAE laws.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Delivery partners, payment processors, and IT service providers.
  • Legal Authorities: If required to comply with UAE laws, regulations, or legal processes.

5. Data Protection & Security

We implement strict security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we use industry-standard practices, no online platform can guarantee 100% security.

6. Cookies Policy

CrystalSouq.ae uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can manage or disable cookies through your browser settings.

7. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or updates to your information.
  • Request deletion of your personal data, subject to legal and transactional requirements.
  • Opt-out of marketing communications at any time.

To exercise these rights, contact us at info@crystalsouq.ae.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

9. Children’s Privacy

CrystalSouq.ae does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with data, please contact us to have it removed.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or other operational reasons. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Al Ishq Fashion L.L.C.
Office 402, Naif 64 Building, Sabkha Road, Deira, Dubai, U.A.E.
📞 +971 56 252 7478
📧 info@crystalsouq.ae